Seller Agreement

Effective date: May 19, 2026

Last updated: May 19, 2026

This Seller Agreement (“Agreement”) is between Frenzy Brands Inc. (“FrenzyGo,” “we,” “us,” or “our”) and you (“Seller,” “you,” or “your”). It governs your use of FrenzyGo as a seller and supplements our Terms of Service and Privacy Policy. By applying to sell, creating listings, or accepting orders on the Platform, you agree to this Agreement.

1. Seller eligibility

• You must be at least 18 years old and legally able to enter binding contracts.
• You must provide accurate account, storefront, and payout information.
• You must comply with all applicable federal, provincial, municipal, and public health laws, including cottage food, business registration, tax, and labeling rules in your jurisdiction.
• You must connect and maintain an active Stripe Connect account in good standing to receive payouts.
• We may approve, deny, or revoke seller access at our discretion.

2. What you may sell

FrenzyGo is designed for hyperlocal home-based and small-scale sellers offering low-risk foods, baked goods, snacks, pantry items, and similar neighborhood products. Homemade food listings must comply with our Low-Risk Food Guidelines.

You may not list:

• Illegal drugs, controlled substances, or unsafe products.
• Weapons, explosives, or hazardous materials.
• Counterfeit, stolen, or infringing goods.
• High-risk foods requiring refrigeration or licensed commercial preparation unless you have proper licensing and we explicitly allow the category.
• Any product prohibited by law or by FrenzyGo policy.

3. Listings and storefront

• You are responsible for accurate titles, descriptions, photos, prices, allergens, ingredients, quantity, and availability.
• You must set a truthful service radius, store hours, minimum notice / lead time, and pickup or delivery options.
• You must keep listings current and pause or remove items you cannot fulfill.
• We may review, approve, reject, edit visibility of, or remove listings that violate this Agreement, our guidelines, or applicable law.
• Buyers may see your storefront username, general area, pickup or delivery details, and listing content needed to complete a transaction.

4. Orders, requests, and fulfillment

a. Cart orders

When a buyer completes cart checkout, you receive an order to fulfill by pickup or delivery according to the options you enabled and the buyer’s checkout selections. Payment is generally collected at checkout.

b. Product requests

For request-enabled listings, a buyer may authorize payment, but you must accept or decline the request and confirm fulfillment timing before payment is captured. You agree to respond promptly and honor accepted requests within the agreed window.

c. Pickup and delivery

You are responsible for safe packaging, handoff, and local delivery if offered. You must communicate clearly about pickup location, timing, delivery fees, and any access instructions. FrenzyGo does not provide courier services unless explicitly stated otherwise.

d. Cancellations

If you cannot fulfill an order or request, cancel it promptly and issue any required refund. Repeated failure to fulfill accepted orders may result in account suspension.

5. Payments, fees, and taxes

a. Payment processing

Payments are processed through Stripe. FrenzyGo facilitates checkout and payout routing to your connected Stripe account. We do not hold seller funds except as part of normal payment processing flows supported by Stripe.

b. Fees

• Platform fee: FrenzyGo retains 5% of each completed sale from the seller side.
• Stripe fees: Stripe charges payment processing fees according to its pricing for your account, country, and payment method.
• No monthly fee: Basic seller access on FrenzyGo does not require a monthly platform subscription unless you choose optional paid features where offered.

c. Taxes

You are responsible for determining and complying with your tax obligations. The Platform may calculate and display applicable sales taxes at checkout based on buyer and seller location data. You agree to provide accurate tax information when requested and to remit taxes as required by law.

6. Food safety and legal compliance

As a seller, you represent and warrant that:

• You are legally permitted to sell the products you list.
• Your products are prepared, stored, packaged, and labeled in a safe and compliant manner.
• You disclose allergens and material ingredients honestly.
• You use appropriate home-kitchen or cottage food disclaimers where required by local rules.
• You will not sell items that require refrigeration, licensed commercial kitchens, or special permits unless you have them.

FrenzyGo does not inspect your kitchen or certify your products. You are solely responsible for food safety and regulatory compliance.

7. Buyer communications and conduct

• Respond to buyer messages and order issues professionally and promptly.
• Do not harass buyers or use buyer contact information for unrelated marketing without consent and legal basis.
• Do not attempt to divert Platform transactions off-platform to avoid fees where prohibited by our policies.

8. Promotions and marketing tools

FrenzyGo may offer seller tools such as storefront links, printable flyers, product discounts, checkout promo codes, and optional Pro seller features. You are responsible for ensuring your promotions comply with applicable advertising and consumer protection laws.

9. Intellectual property

You retain ownership of your original listing content, but grant FrenzyGo a non-exclusive license to use, display, and promote that content on the Platform. You represent that your content does not infringe third-party rights.

10. Suspension and termination

We may suspend or terminate seller access immediately for violations of this Agreement, repeated buyer complaints, food safety concerns, fraud, chargeback abuse, or legal risk. You may stop selling at any time, but remain responsible for fulfilling existing accepted orders and resolving open disputes.

11. Disclaimers

FrenzyGo provides the Platform on an “as is” and “as available” basis. We do not guarantee sales volume, buyer demand, listing approval, or uninterrupted service.

12. Limitation of liability

To the fullest extent permitted by law, Frenzy Brands Inc. is not liable for your products, business losses, tax penalties, regulatory actions, or disputes with buyers. Our total liability arising out of this Agreement shall not exceed the platform fees you paid to FrenzyGo in the twelve months before the claim, except where prohibited by law.

13. Indemnification

You agree to indemnify and hold harmless Frenzy Brands Inc. from claims, fines, damages, and expenses arising from your products, listings, food safety issues, regulatory violations, tax obligations, or disputes with buyers.

14. Dispute resolution

We encourage sellers and buyers to resolve issues through in-platform communication first. If a dispute cannot be resolved, it may be handled according to the dispute and governing law provisions in our Terms of Service.

15. Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Legal proceedings must be brought in Toronto, Ontario, unless applicable law requires otherwise.

16. Changes to this Agreement

We may update this Agreement from time to time. Continued selling after the effective date of an update constitutes acceptance of the revised Agreement.

17. Contact us

For seller questions, contact:

Frenzy Brands Inc.
Harrison Garden Blvd, Toronto, ON, Canada, M2N 0H1
Email: [email protected]