These Terms of Service (the “Terms”) are a contract between you and Frenzy Brands Inc. (“FrenzyGo,” “we,” “us”). They apply when you use FrenzyGo.com, the FrenzyGo mobile apps, and related services (together, the “Platform”). Our Privacy Policy, Refund & Cancellation Policy, Prohibited Items & Acceptable Use and Cookie Policy are part of these Terms. If you sell, the Seller Agreement also applies. If you represent a building, the Building Partner Terms also apply.
You accept these Terms by ticking the box when you create an account, by continuing with Google where we show these Terms, or by placing an order as a guest. If you do not agree, please do not use the Platform.
FrenzyGo is a hyperlocal online marketplace. It connects people who live in the same residential building, condo, or neighbourhood with nearby sellers: resident sellers (for example, home bakers or neighbours selling essentials, electronics or other goods), in-building lobby marts, and nearby stores.
FrenzyGo is a platform, not the seller. We provide the technology for listings, discovery, messaging, checkout and payments. We do not make, own, inspect, store, or deliver the items sold, unless we clearly say otherwise for a specific item. The seller is responsible for the item, its description, its legality, its safety, and its fulfillment. When a payment is collected through the Platform, we (with Stripe) collect it on the seller’s behalf as a limited payment-collection agent; once you have paid through the Platform, your payment obligation to the seller for that amount is fulfilled.
Services (for example, cleaning or repairs) are not offered on FrenzyGo yet. If we add them, we will update these Terms first.
What you see depends on your location, each seller’s service radius, store hours and availability. Seeing an item does not guarantee the seller can fulfill it.
You add listed items to your cart and pay at checkout through Stripe. Your order goes to the seller for pickup or delivery using the options shown at checkout. The price, taxes, any delivery fee set by the seller, and the total are shown before you pay.
Some items are made or sourced only when asked. You choose quantity, timing and pickup or delivery, and your card is authorized (a temporary hold) at checkout. The seller then accepts or declines. Your card is charged only if the seller accepts. If the seller declines, does not answer in time, or the request is cancelled before acceptance, the hold is released.
Ask Go is an AI assistant. You tell it what you need (for example, “eggs in 20 minutes, around $5”), it helps turn that into a request, and nearby sellers can choose to take it. Before your request is sent, your card is authorized for the amount you agreed to. The amount is charged when the seller marks the request delivered and you confirm, or automatically 24 hours after the seller marks it delivered if you do not report a problem. If no seller takes your request, or you cancel before a seller accepts, the hold is released.
Ask Go can make mistakes. Prices it shows as “typical” or “reference” prices are estimates, not offers. Always check the item, quantity and price before you confirm. Do not share sensitive information (health, financial, or government ID details) in the chat. See the Privacy Policy for how Ask Go conversations are processed.
Sellers choose whether they offer pickup, delivery, or both, and set delivery fees, times and instructions. FrenzyGo does not provide couriers. Please be available at the agreed time and place. If you miss a pickup or delivery, the Refund Policy explains what happens.
Where offered, you can buy without an account by giving an email, phone (optional) and delivery details. These Terms still apply.
Payments are processed by Stripe. We never see or store your full card number. Authorizations (holds) are released by your bank on its own schedule, usually within a few business days. Refunds go back to the original payment method.
Our Refund & Cancellation Policy explains how cancellations and refunds work for Shop, Request and Ask Go. If you live in Quebec, the Consumer Protection Act (CQLR c P-40.1) gives you rights that cannot be waived, including legal warranties that goods are fit for their purpose and, for some goods sold by merchants, a warranty of good working order. Those rights apply in addition to our policies. Consumers in other provinces keep the protections of their own consumer laws.
You agree to follow our Prohibited Items & Acceptable Use rules. In short, do not:
Many items are made at home or by small businesses. The seller is responsible for making sure the item is legal to sell, safe, accurately described, and properly labelled, including allergens. FrenzyGo does not inspect kitchens or products. If you have allergies or dietary needs, ask the seller before buying. Report any unsafe item to us right away; we may remove listings and suspend sellers. Food sellers must follow our food rules, which reflect Quebec (MAPAQ) and other provincial requirements.
You are responsible for what you post (photos, descriptions, reviews, messages). Be honest and respectful. You keep ownership of your content, and you give FrenzyGo a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and adapt it to run and promote the Platform, for as long as it is on the Platform (and for a reasonable time after removal for backups and legal records). We may remove content that breaks these Terms or the law.
We use automated tools to show nearby sellers and items, to help Ask Go understand requests, and to decide the order in which nearby sellers see a request. The Privacy Policy explains these tools, including a seller-ranking model we are testing, and your rights about them.
Try to resolve problems with the other person first through the order or request page. If that does not work, contact us. We may review records, help both sides, and, where our policies allow, issue or reverse a refund. Our decision on a refund through the Platform does not limit any right you have under the law to pursue the seller directly.
You can close your account at any time from your account page; see the Privacy Policy for what happens to your data. We may suspend or close accounts, or remove listings, if we reasonably believe someone broke these Terms or the law, or created a risk for others. Where reasonable, we will tell you why and give you a chance to respond.
We work hard to keep the Platform available and secure, but it is provided “as is” and may sometimes be unavailable or contain errors. Because we are not the seller, we are not responsible for a seller’s items, their quality or safety, or a seller’s failure to fulfill, except where the law says otherwise or where the problem was caused by our own fault.
If you are a consumer in Quebec: nothing in these Terms excludes or limits our liability where the Consumer Protection Act or the Civil Code of Québec does not allow it, including liability for bodily or moral injury, or for intentional or gross fault.
For everyone else, and only to the extent the law allows: (a) we are not liable for indirect or consequential losses (such as lost profits); and (b) our total liability for any claim about the Platform is limited to the greater of the fees FrenzyGo received from the transaction at issue and CAD $100. This limit does not apply to liability for bodily or moral injury, fraud, or intentional or gross fault.
If you use FrenzyGo for business (for example as a seller or building partner), you agree to cover FrenzyGo’s reasonable costs and losses caused by your breach of these Terms, your items, or your violation of law. This section does not apply to consumers in Quebec.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Business users agree that the courts in Toronto, Ontario, have jurisdiction. Consumers can always bring a claim in the courts of the place where they live, and consumers outside Ontario, including in Quebec, keep the mandatory protections of their own province. Nothing in these Terms requires a consumer to go to arbitration or waives the right to take part in a class action.
A French version of these Terms is being prepared. Once published, you will be able to choose your language, and the French version will be provided to you first, as required by the Charter of the French language.
Une version française des présentes conditions est en préparation et sera présentée en priorité dès sa publication.
We may update these Terms. For changes that matter, we will tell you by email or in the app at least 30 days before they apply to you, explaining what changes and how to refuse. If you refuse, you can close your account without charge. Changes do not apply to orders already placed.
Frenzy Brands Inc. (operating as FrenzyGo)
120 Harrison Garden Blvd, Toronto, ON M2N 0H1, Canada
Email: [email protected]
Support: Contact support form